Clear fees.
A package that fits.
Choose the lettings and management support that suits your property. We explain the scope and charges in writing before you instruct us.
Landlord fee structure
| Service | Scope | Charge or quotation basis |
|---|---|---|
| Rent collection | Rent administration, landlord statements and initial arrears communication within the agreed service. | 6% of rent collected; minimum £50 per property per month. |
| Full management | Rent administration, tenant communication, inspections and repair coordination within the agreed management service. | 10% of rent collected; minimum £75 per property per month. |
| Letting and tenancy setup | Agreed marketing, viewings, applicant checks, tenancy paperwork and handover. | Individually quoted by property and agreed scope; the written proposal sets out the total charge and payment terms. |
| HMO and portfolio management | Room-level or multi-property administration, communal-area arrangements and the agreed management scope. | Individually quoted according to the number of properties or rooms, tenancy arrangements and service requirements. |
| Inventories, check-in and check-out | Condition reporting, attendance and handover arrangements. | Quoted for the property, its size and furnishing, and the visits and reports requested. |
| Additional inspections | Visits beyond the inspection schedule included in the management agreement. | Quoted per visit according to the property, purpose and report requested. |
| Safety documents and specialist reports | Specialist inspection or certification and agreed appointment coordination. | The specialist charge and any separate agency coordination charge are set out before instruction. |
| Repairs and project coordination | Contractor work and any separately agreed coordination of a larger project. | Contractor quotations and any agency charge, markup or commission are disclosed before approval. |
| Deposit and tenancy administration | Agreed deposit administration, document handling or tenancy changes on the landlord’s behalf. | The written proposal identifies included work and any separately chargeable landlord service. |
| Specialist legal services | Separately instructed professional advice or proceedings. | Professional fees and disbursements are quoted by the specialist; no outcome is guaranteed. |
How the monthly charge works
The monthly management or rent-collection fee is the higher of the stated percentage of rent collected or the minimum monthly charge, per property. Your written agreement sets out how partial months, void periods and arrears are treated. Tenancy setup is quoted separately. HMO and portfolio work is priced case by case.
Tailored packages and additional work
Combine letting, rent collection, full management or HMO support with additional landlord services. Your written proposal identifies what is included, optional extras, any third-party costs and when charges become due. We obtain agreement before separately chargeable work is instructed.
These charges are for landlord services. We do not charge tenants administration fees for submitting website enquiries or repair reports. Insurance and specialist legal services are separate contracts with the relevant provider.
Memberships and complaints
Our redress scheme is PRS and our client money protection provider is Client Money Protect. Read our complaints and redress information.