Complaints & redress
Redress: PRS. Client money protection: Client Money Protect.
Raise a concern
Write to info@everdongroup.co.uk or Everdon Estates & Lettings, 38 Everdon Road, Coventry, CV6 4EF. Include your contact details, property address, what happened and when, supporting evidence and the outcome you seek. If you need help making your complaint, call 024 7666 1141.
Our complaints procedure
We will acknowledge a written complaint within three working days, investigate and aim to provide a written response within 15 working days. If more time is needed, we will explain why and provide an update. If you remain dissatisfied, request a review by Shezad and a final written response.
Independent redress — PRS
We are a member of PRS. First give us your complaint in writing and allow up to eight weeks for us to address it. If our response is unsatisfactory or we have not responded, you may be able to refer the matter to PRS. Contact the scheme within 12 months of your last communication with us about the issue. Its eligibility rules apply; the consumer complaints service is free.
PRS consumer guidance and complaints ↗
Client money protection
Our client money protection provider is Client Money Protect. Client money protection is separate from redress and tenancy-deposit protection; the scheme's terms and eligibility rules apply.
Client Money Protect member search ↗ · Client Money Protect claims guidance ↗